ALDEN POINTE ASSISTED LIVING & MEMORY CARE WINS EXCELLENCE IN ACTION AWARD
HATTIESBURG, MS – Alden Pointe Assisted Living & Memory Care received the 2014-2015 Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”
In order to be considered for the Excellence in Action Award, facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
“We are very honored that our community was chosen for this award based on the positive feedback of our residents and team members,” says Alden Pointe Executive Director Kathy McPhail. “It is the people who make up our community- our employees, residents, and their family members- that make it such a wonderful place to live and work.”
To learn more about Alden Pointe, visit www.aldenpointe.com. for more information.
About Alden Pointe
Alden Pointe is Hattiesburg’s premier Assisted Living & Memory Care community, providing exceptional personalized care in a loving, home-like environment since 2005. Part of Alden Pointe’s unique family dynamic is that it is led by a seasoned husband & wife team- Executive Director Kathy McPhail , who possesses over 20 years of geriatric social work experience, and Director of Nursing Ricky McPhail. Balanced, delicious meals, a peaceful, residential setting and an abundant and enriching activities program are among the community’s many amenities, which also include three beautiful, secure acres and 36 spacious, well-appointed apartments spread out among three distinct “neighborhoods” for varying levels of care.