Alden Pointe Assisted Living & Memory Care Wins Excellence In Action Award For The Second Year Running

Malcolm Brent Alden Pointe

After winning the Excellence in Action Award last year, Alden Pointe Assisted Living & Memory Care was again honored with the 2016-2017 Excellence in Action Award by National Research Corporation. This award recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database. Alden Pointe was the only non-skilled nursing facility to be recognized with this national commendation in the entire state of Mississippi.

 “The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”

In order to be considered for the Excellence in Action Award, facilities must have completed a customer or workforce satisfaction survey during the previous calendar year. Winners must have also scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

 “We are very honored that our community was chosen for this award based on the positive feedback of our residents and team members,” says Alden Pointe Executive Director Kathy McPhail. “It is the people who make up our community- our employees, residents, and their family members- that make it such an excellent place to live and work.”

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