Schonberg & Associates 2010 Resident Satisfaction Survey Results

Malcolm Brent Uncategorized Leave a Comment

New Orleans, Louisiana

Schonberg & Associates is pleased to announce the 2010 Resident Satisfaction Survey Results from the five Schonberg Assisted Living communities: Magnolias of Anderson, Magnolias of Summerville, Pendleton Manor, The Suites at Sugar Mill Point and Alden Pointe.  With over 80 residents participating in the survey we found:

  • Over 95% of our residents would recommend their respective Schonberg community to family and friends
  • Over 92% of our residents agree or strongly agree that their community is ‘home’
  • Over 92% of our residents agree or strongly agree that our staff is friendly and caring
  • Over 92% of our residents agree or strongly agree that they are satisfied with the quality of services and quality of life at their community

Please see below for some quotes from the surveys:

“Helpful, friendly and responsive are the words I would use to describe the management team.  These are the kind of people you should hire to work with the elderly”
“We, as a family, appreciate everything the staff has done to help our family”
“They care for my mom like she is their family”
“Thank you for all you do for my mom”
“It feels like family”

“Friendly, caring staff”
“Excellent staff and facility”
“Change nothing!”
“Love it here”
“The feeling of being at home”
“Quality service”
“Definitely a 10!”
“Care is great & the staff is friendly”
“The friendliness of the staff – they make everyone feel at home – always have a smile and willing to help in anyway”
“Very pleased with the management staff”
“The family atmosphere of the staff and residents – my mother loves the people”
“The staff should be rewarded for their efforts and the loving care they provide”
“The activity program is wonderful”
“Great staff”
“Friendly and courteous staff”
“I am grateful for the good care my mother receives”

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